ZRP Midlands Reaffirms Commitment to Service Excellence Ahead of Provincial Charter Re-launch
Zimbabwe Republic Police (ZRP) Midlands Province reaffirms its commitment to delivering efficient and quality public services through the re-launched Client Service Charter. The initiative clarifies how the public can report crime, raise concerns, and access police services, while outlining complaint escalation procedures and communication channels, including a provincial WhatsApp line.
Delicious Mathuthu 
Gweru, Zimbabwe - In a proactive move to strengthen community relations and streamline reporting procedures, the Zimbabwe Republic Police (ZRP) Midlands Province has formally reaffirmed its dedication to the organization’s Client Service Charter.
The announcement, issued by Provincial Spokesperson, Inspector Emmanuel Mahoko, comes as the police force seeks to clarify its operational standards following a surge in social media content that suggests public confusion regarding how to report criminal activity.
The statement follows the national re-launch of the Client Service Charter by Commissioner General Stephen Mutamba in Harare last month.
Inspector Mahoko noted that the provincial leadership is keen to ensure that the standards of quality, efficient and effective services are understood by every citizen, particularly in the wake of viral skits that joked about police accessibility.
"This communication is made in the background of some skits and social media posts going viral, insinuating that some members of the public are not clear of where or who to give information about crime requiring police action," Inspector Mahoko said.
The Midlands Province is set to host its own provincial-level re-launch ceremony on March 3, 2026, at Gokwe Centre.
Officer Commanding Midlands Police, Commissioner Patson Nyabadza, expected to lead his troops in the Provincial Client Service Charter re-launch in March
The primary objective of this event, Inspector Mahoko said, is to demystify police processes and provide a transparent roadmap of the services the public should expect.
"The thrust is to explain our services to the public, detailing how we have set ourselves to perform in delivering the best possible services," Mahoko explained, emphasizing that the Charter, originally established in 1995, remains the bedrock of their interaction with the community.
A significant portion of the Inspector’s address focused on the hierarchy of reporting, ensuring that citizens know exactly how to escalate issues if they are dissatisfied with the service received at the station level.
"We need to emphasize that in all what we do, if for some reason, anyone is not satisfied, they should report their concern to the Officer-in-Charge of the police station concerned.
"If the issue remains unresolved, they should present it to the Officer Commanding Police, for the District, Province and finally the Commissioner General," he said.
For the Midlands, this structure is supported by five operational districts which include Gokwe, Gweru Urban, Gweru Rural, Kwekwe and Zvishavane.
In an effort to adapt to the digital age, the province highlighted the use of their dedicated Provincial WhatsApp line (0776970161).
The tool, Inspector Mahoko said, allows for rapid communication, where reports are instantly channeled to the relevant station with jurisdiction over the specific area.
Inspector Emmanuel Mahoko
Closing his statement, he invited a collaborative approach to policing.
"Members of the public are free and welcome to bring to our attention any information they think can help solve any crime and issues that require police services.
"You can pass information to any police officers you see on patrol, visit any police station or use phone calls," he said.
